About Us
At Duke & Fritz, we understand that your
pet is a loyal member of your family.
We also understand, that they deserve nothing
but the very finest. The items and helpful articles
here are a result of our quest, a quest for
excellence.
We've put together a showcase of items that
will please even the most discriminating pet
and their owner. Many of the extraordinary
items we've found are so exclusive, they cannot
be found in local stores. We made it our mission
at Duke & Fritz to exclusively offer items
like the Roman
Collection and the Bedstead
Designer Pet Bed, items that meet our elite
standards of quality and design.
We've also put together a free monthly newsletter
for the sophisticated pet owner. The
information in our newsletter,
"The Golden Paw Print",
includes a selection of topics covering pet
health & fitness, beauty, and hot travel
spots that include pet accommodations.
There’s no question you adore your pet.
The only question is how you’ll choose
to express it.
Our Guarantees to You
100%
Satisfaction Guarantee
Your pet deserves products
of the highest quality and ratings.
We are so confident that you will be satisfied
with our products, they are assured by an unconditional
45-day money-back guarantee.
If for any reason you are not completely satisfied,
we will gladly refund you 100% of the purchase
price on any returns within 45 days from the
date of purchase. Just contact us and
we will provide complete details on the return
of your merchandise.
Easy
Returns
To make an Easy, No- Hassle
Return:
Please Note: Personalized and engraved
items are not returnable.
Secure
Shopping
What Makes My Online Purchase Safe?
Safe Technology. Your information
is protected by secure socket layers (SSL)
and transport layer security (TLS) that are
the industry standard and among the best available
for secure commerce transactions. With
128-bit encryption, all of your personal information,
including credit card number, name, and address,
is scrambled so that it cannot be read as the
information travels over the Internet.
You are shopping on a site certified
by Comodo as an SSL secured and authentic site.
You can find the Comodo seal on the right hand
side of our pages. Point your cursor over
the seal to verify authenticity. This
seal carries a website identity assurance worth
$10,000. This means that you are assured
for up to $10,000 when relying on the information
provided by IdAuthority on this site.
How can I be sure the page I'm on is actually
'secure'?
Whenever you access a secured page, a symbol
at the bottom of your browser screen provides
a status of whether the connection is secure
or not. The symbol is as follows:
-- Internet Explorer 
-- Netscape Navigator 
-- Opera 
You can also verify the status of secured pages
by checking the URL, or address, in the address
bar. Non-secure URL's begin with "http://".
When you are on a secure page, the URL
will read "https://"
Payment
Method
Keep Your Credit Card Safe and Confidential
with Paypal
We've made it convenient for you to use all
of the major credit cards through Paypal.
And you don't even need a Paypal account to
place your order. Simply fill out your
billing information on the left hand side once
you are brought to the Paypal page.
Why is Paypal the Safest Choice?
Even though credit card numbers can be encrypted
when sent through via the internet, someone
on the other end still sees your credit card
number. Do you know who these people are?
When using Paypal, your credit card number is
never seen by the businesses and employees that
carry the products you desire.
Still don't want to use your credit card on
the Internet?
Offline alternatives to place your order.
- Order By Postal Mail.
Simply open a Printable
Mail Order Form. Fill it
out and mail to :
Duke & Fritz
15941 S. Harlem Ave. No. 107
Tinley Park, IL 60477
Please allow 2-3 weeks delivery for all
orders placed by mail.
Shipping
Shipping charges are a $5 flat rate fee.
Free shipping on all orders over $100.
Most items are shipped in 2-3 business days.
Please keep in mind that some of our custom
merchandise, such as jewelry and certain furniture
pieces may ship in 2-3 weeks as noted in the
product information.
Privacy
Policy
We value your privacy.
We have created this privacy statement in order
to demonstrate our firm commitment to privacy.
Your information will never viewed by a third
party. We will not sell, share,
or rent your information to others
in any way.
You have the ability to terminate e-mail correspondence
from us at any time. You may be given the chance
to opt-out of newsletter mailings when you disclose
your e-mail address to us. You may reply
to any of our mails and type "Unsubscribe"
in the subject line or send an e-mail to unsubscribe@dukeandfritz.com
with your request and we will promptly remove
you from our mailing list.
To create an easy shopping experience,
we use small bits of data called cookies stored
on users' computers to simulate a continuous
connection. Cookies let us "remember"
information about your preferences and passwords
and allow you to move within our shopping basket
without reintroducing yourself.
FAQs
How do I know which
size to choose when purchasing apparel?
Not all garments are made by the
same designer. Each individual piece has
a sizing chart that is specific to that piece.
Please measure your pet accurately to avoid
unnecessary returns.
